Virtual Receptionist

<h2><strong>Virtual Receptionist – Work From Home</strong></h2> <p><br><strong>$35.58/hour + super | ASAP start | 3-month contract + extensions</strong></p> <p>Looking to put your communication and organisational skills to work in a fast-paced, supportive environment? Our client is on the lookout for a <strong>Virtual Receptionist</strong> to handle high-volume inbound calls, manage customer requests, and provide seamless support across the business.</p> <p>This role is perfect for someone who thrives under pressure, works autonomously, loves problem-solving, and can deliver exceptional customer service while working remotely.</p> <hr> <h3><strong>About the Role</strong></h3> <ul> <li> <p><strong>Role Title:</strong> Virtual Receptionist</p> </li> <li> <p><strong>Location:</strong> Work From Home (must have your own laptop, headset & reliable WiFi)</p> </li> <li> <p><strong>Start Date:</strong> ASAP</p> </li> <li> <p><strong>Duration:</strong> 3 months (with potential to extend)</p> </li> <li> <p><strong>Hours:</strong> Rostering across Monday to Friday, 7:30am – 5:30pm (working 37.5 hrs each week)</p> </li> <li> <p><strong>Pay Rate:</strong> $35.58/hour + super</p> </li> </ul> <hr> <h3><strong>Key Responsibilities</strong></h3> <ul> <li> <p>Manage approx. 150 inbound calls per day through a call queue.</p> </li> <li> <p>Triage and transfer customer enquiries to the appropriate departments.</p> </li> <li> <p>Conduct follow-up emails and outbound calls as required.</p> </li> <li> <p>Complete general administrative support tasks.</p> </li> <li> <p>Use systems including Outlook, Microsoft Teams, and Genesys effectively.</p> </li> </ul> <hr> <h3><strong>What We’re Looking For</strong></h3> <ul> <li> <p>Previous experience in a call centre, reception, or customer service role.</p> </li> <li> <p>Excellent communication and organisational skills.</p> </li> <li> <p>Ability to work in a fast-paced environment with attention to detail.</p> </li> <li> <p>Tech-savvy and confident with multiple systems.</p> </li> <li> <p>A proactive and reliable approach to work.</p> </li> </ul> <hr> <h3><strong>Why You’ll Love This Role</strong></h3> <ul> <li> <p>Fully remote – work from the comfort of your home.</p> </li> <li> <p>Opportunity to work with a reputable and established organisation.</p> </li> <li> <p>Potential for long-term opportunities and upskilling depending on performance.</p> </li> <li> <p>Great hourly pay + superannuation.</p> </li> </ul>