(Remote) Support Analyst - Deployments

Please Note: This role is only eligible for EU residents. ENGAGE Technology Partners (“ENGAGE”) is SaaS HR Tech startup that is
disrupting the UK £55billion temporary labour market. most advanced digital supply chain platform for the management of temporary
The game-changing technology developed by ENGAGE allows the company to
People at ENGAGE love their jobs, help each other, and mix innovation,
A SaaS Technical Support and Automation Analyst that will play a crucial role in
supporting the successful implementation and ongoing management of the
Reporting to the Deployment Associate, you will
be responsible for executing deployment management tasks across configuration,
onboarding, training, support, and upgrades. continuous development and automation of deployment processes - including the
creation and management of AI agents This role requires a detail-oriented
professional with a passion for process optimisation, AI agents, client success, and
technical problem-solving.

You ensure business configurations and user access are set up accurately
and align with deployment requirements and client needs.
* You manage and maintain BPM automation tools, keeping them updated
You contribute to the creation and management of AI Agents to
You maintain and manage the ENGAGE Academy configuration, ensuring
and report on training progress, support users with any issues, and
collaborate with the Deployment Manager to improve training content and
You collaborate with the Deployment Manager and Platform Specialists to
You make accessible and support client self-serve training and certification
by managing ENGAGE Academy configurations and reporting on training
You respond to client support tickets promptly, troubleshoot technical
You contribute to the rollout of deployment upgrades by coordinating
configuration changes, enabling new features, and ensuring clients receive
appropriate training.
* You analyse support tickets and your team performance to propose
improvements to the platform and improvements and automation for
technology and be part of the coming explosive growth in the UK and
preparation for international expansion.
* You will enjoy the flexibility of working fully remotely during UK office
You will work for an HR Tech company with the most advanced digital
supply chain platform for temporary labour – beating ALL tech
competitors, including IBM, Oracle and SAP.
* new world where AI and AI agents completely transform professional
development in a leading HR Tech start-up going through accelerated
You will work with professionals of high calibre that will help you
You will have 23 days holiday per year plus Bank Holidays.
* You will join a company with a culture focused on innovation and
You will join as a contractor with a starting salary of EUR 23,500 +

• Remote.
• Systematic: Skilled at gathering and organising data, with a focus on

A bachelor's degree in Science, Technology, Engineering, or
Strong interest in data, numbers, and process management, with a
detail-oriented, data-driven mindset.

• Strong interest in creating, training and managing AI agents.
• Enjoyment in updating and maintaining databases, even when tasks

Strong organisational and project management skills, with an eye for
Ability to analyse and validate data, ensuring accuracy and consistency
across internal databases.
* A problem-solving mindset, with the ability to troubleshoot technical
Interested in developing a career in Tech.
Knowledge of automation tools or scripting to improve business
Familiarity with self-service training platforms and learning
Familiarity with business process management (BPM), automation,
data management, and reporting tools.
* 40 hours per week from 09:00 – 18:00 Monday to Friday, working in UK time
- Please follow the link below to complete the application tests: