Office Manager

About Us: Pond Pro Canada Ltd is a dynamic and growing company specializing in pond and lake products, services, and large aeration system installations across Canada. We’re seeking a highly organized, dedicated and versatile Office Manager to lead and oversee our busy office operations, with a focus on sales/ customer service, marketing, and human resources (HR).

Position Overview: As an Office Manager, you will report directly to ownership and help be responsible for the day-to-day and long-term strategic management of the business. You will lead a small team (5-10 people), playing a vital role in encouraging and fostering a positive work environment, growing the business, and maintaining operational efficiency.

Key Responsibilities:

Customer Service/ Relations:

  • Respond to customer emails and phone calls professionally
  • Assist in-store customers and process transactions through our POS system.
  • Speak with upset customers on behalf of employees
  • Manage wholesale inquiries, early buys, and contract negotiations

Marketing & Sales Oversight:

  • Help to manage and guide advertising campaigns across numerous platforms, including Google Merchant/Shopping/Ads, and Amazon Ads.
  • Work closely with our current graphics and marketing team
  • Oversee website updates and improvements
  • Oversee branding, social media, newsletters, and marketing reports
  • Drive sales through various platforms, including Amazon, Walmart, UFA, Co-op, and the direct website

General Operations & Daily Administration:

  • Answer employee questions and ensure smooth day-to-day operations
  • Assist in matters concerning sister companies (Aquatic Engineering, Ackenberry Trout Farm)
  • Ensure accurate product listings and yearly pricing updates across online platforms.
  • Schedule employees, approve holidays, fix hours, and manage shift coverage
  • Organize daily morning meetings with office staff, weekly meetings with owners, and monthly staff meetings
  • Maintain accurate meeting notes and ensure follow-through on action items

Human Resources (HR):

  • Conduct employee performance reviews, hiring, training, and discipline
  • Develop and enforce company policies and health & safety procedures
  • Mediating conflicts, addressing employee complaints, fostering a positive and inclusive work environment, and managing performance.

Qualifications:

  • Business Degree or equivalent experience (preferred)
  • Confident working with computers and creating sales and marketing reports
  • Strong knowledge of digital marketing platforms and e-commerce tools
  • High competency in leadership, communication, and organization
  • Experience with Amazon, Walmart, and BigCommerce platforms is considered a strong asset
  • Valid driver’s license and ability to travel occasionally (for trade shows and/or business meetings)

The Ideal Candidate:

  • A good understanding of sales and effective business marketing
  • Patient and able to manage a team with professionalism and empathy
  • Driven to grow the business and constantly improve processes
  • Versatile and adaptable, willing to take on any task
  • Highly organized and confident, juggling multiple projects at once
  • Hands-on and not afraid to work in any position or take on any task and get their hands dirty
  • A proactive problem-solver who thrives in a fast-paced environment
  • Someone who cares about the team doing well over their own personal achievements
  • Carries a positive attitude that fits well with our team

Why Work With Us?

  • Opportunity to lead a growing business
  • Variety of responsibilities – no two days are ever the same
  • Small team environment with a strong sense of collaboration with an amazingly talented group of people
  • Competitive salary based on experience
  • RRSP match
  • Company discounts
  • Benefits
  • Bonus pay
  • Commission opportunities

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

To Apply: Submit your resume and a short cover letter explaining why you're the right fit to

Ability to commute/relocate: Required

  • 49350 Range Rd 211, Camrose County, AB, T4V 2N1

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Ability to commute/relocate:

  • Camrose County, AB (T4V): reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you acknowledge that this is an in-person position that requires you to reliably commute to work? If so, please confirm Pond Pro's business address as your answer.

Language:

  • English (required)

Work Location: In person

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