Head of SMB - Remote Work

<p>At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.</p><p><br></p><p>Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.</p><p><br></p><p>When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.</p><p><br></p><p>Head of SMB at BairesDev</p><p><br></p><p>The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high-potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment.</p><p><br></p><p>What You'll Do:</p><p><br></p><p>- Lead and manage a team of Account Managers.</p><p>- Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.</p><p>- Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities.</p><p>- Design, improve, and institutionalize playbooks and operating models for SMB account management.</p><p>- Build a deep understanding of client organizations, technology roadmaps, and long-term needs to position BairesDev as a strategic partner.</p><p>- Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability.</p><p><br></p><p>What we are looking for:</p><p><br></p><p>- 7+ years of experience in Account Management or Delivery.</p><p>- 7+ years of experience in the tech/outsourcing sector.</p><p>- Experience managing a team.</p><p>- US Visa or EU Passport.</p><p>- Availability to travel up to 20% of the time.</p><p>- Advanced level of English.</p><p><br></p><p><br></p><p>How we do make your work (and your life) easier:</p><p><br></p><p>- 100% remote work (from anywhere).</p><p>- Excellent compensation in USD or your local currency if preferred</p><p>- Hardware and software setup for you to work from home.</p><p>- Flexible hours: create your own schedule.</p><p>- Paid parental leaves, vacations, and national holidays.</p><p>- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.</p><p>- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.</p><p><br></p><p>Apply now and become part of a global team where your unique talents can truly thrive!</p>