Customer Experience Host - City Hall (TPT)

The Opportunity :

The City of Red Deer is currently recruiting to fill two (2) temporary part-time positions of  Customer Experience Host – City Hall . These positions will provide the welcoming

first impression to customers in person, on the telephone or electronically

when they interact with The City of Red Deer. This position has the primary

duty of helping customers / visitors feel welcome and determine how best to

assist them. The Host is responsible for greeting and assisting

customers / visitors to City Hall, serving as primary reception for the

organization, and projecting a pleasant and personable demeanour, and ensuring

a positive experience for customers and citizens.

The Host will proactively engage citizens and

customers as they enter City Hall and direct them to the appropriate location

for their City business or contact the parties they are meeting with.

As our preferred candidate, you

will have :

Grade 12 with minimum 5 years of related customer

service experience in a political and public facing industry.

Customer service experience in a municipal or other

public sector environment would be an asset.

Preference given to candidates with training in

conflict resolution (ex. verbal judo, peace in the workplace, etc.).

Maintains an awareness of current programs offered by

The City, as well as special events and downtown programming.

Keeps up to date with and provides visitors with

accurate information about the city, and the services and programs available

through The City.

Ability to be assertive and to deal with aggressive or

unpleasant behaviour either face to face or over the phone with difficult

customers. Excellent conflict resolution skills.

Knowledge of The City, its programs and services, and

the ability to maintain awareness of current programs and events.

Ability to communicate effectively, respectfully, and

clearly.

Basic computer skills with Word, One Note, Teams,

Excel, and familiarity with reddeer.ca.

Ability to work independently in accordance with

policies and procedures.

Ability to take customer suggestions and provide

internal feedback to enhance department and corporation procedures.

Ability to attain Current Standard First Aid and

Cardiopulmonary Resuscitation (CPR) Level 'C'.

Affiliation :

Canadian Union of Public Employees, Local 417

Remuneration :

$26.21 to $27.75 per hour

Hours of Work : Up to 75

hours biweekly; Monday to Friday as scheduled, some evening and

weekend work may be required when needed.

Additional Information :

The term of these positions are anticipated to approximately 6 months.

We thank you for your application.

Only those selected for an interview will be contacted.