Application & Service Delivery Manager

<p><strong>New Permanent Job Opportunity - Application Support and Service Manager</strong></p><p><br></p><p>I’m working with a well-established business in the <strong>London insurance market</strong> that’s looking for an experienced <strong>Application Support and Service Manager</strong> to lead a high-performing support function.</p><p>This role is ideal for someone who thrives on managing both <strong>onshore and offshore teams</strong>, improving processes, and delivering exceptional service across complex insurance systems. You’ll oversee the day-to-day support of <strong>policy administration and Salesforce-based platforms</strong>, ensuring reliability, performance, and continual improvement.</p><p>Strong <strong>ITIL knowledge</strong> and hands-on experience with <strong>ServiceNow</strong> (or similar ITSM tools) will be key to success in this position, along with the ability to communicate effectively across business and technology teams.</p><p>What’s on offer:</p><p> ✅ Leadership role within a respected London market insurer</p><p> ✅ Competitive salary and benefits</p><p> ✅ Hybrid Working - 2-3 Days PW</p><p> ✅ Opportunity to shape service strategy in a dynamic insurance technology environment</p><p><br></p><p>If you’ve led application or service support teams in the <strong>insurance </strong>space and want to take the next step in your career, I’d love to hear from you.</p><p><br></p><p>Susanne.Castle@sandersonplc.com</p>